Where the Trade Buys (WTTB) respects the privacy of individuals and is committed to protecting personal information that individuals provide. WTTB is further committed to complying with the obligations of the Australian Privacy Principles (APP) as set out in the Privacy Act 1988 (Cth) (the Act). This document sets out when and how WTTB will collect, hold, use and disclose an individual’s personal information, as well as how an individual may contact WTTB in relation to their personal information or in order to make a complaint about a breach of privacy.
1. What personal information may be collected.
1.1 Personal information is defined by the Act as information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not. Examples of personal information might include an individuals name, address, phone number, email address or any other information from which an individual could reasonably be identified.
1.2 WTTB generally only collects limited personal information. Examples of personal information which WTTB regularly collects include an individual’s:
(d) email address; and
(e) any personal information contained in materials provided by a customer for the purposes of us printing and providing back to the customer in the ordinary course of our business.
2 Collection of Personal Information
2.1 WTTB will generally only collect personal information which relates to the provision of its goods to its customers.
2.2 Wherever reasonable and practicable WTTB will collect personal information from the individual to whom it relates.
2.3 While an individual may choose not to provide personal information to WTTB, failure to do so may hamper the provision of services. In some case failure to provide personal information may result in WTTB being incapable of providing services to a particular individual at all.
3. Use and Disclosure of Personal information.
3.1 WTTB uses personal information for the purpose of, or in relation to, providing printing services to its customers. Examples of uses may include, but are not limited to:
(a) corresponding with an individual regarding goods and services being provided, including regarding the individual’s satisfaction with the services;
(b) tailoring WTTB’s services to an individual’s needs.
3.2 WTTB may also use or disclose personal information in the following circumstances:
(a) where an individual has given consent;
(b) where required in order to provide an individual with the services and/or products they requested; or
(c) where use or disclosure is required or authorised by law.
3.3 WTTB will never require an individual to provide sensitive information, though such may come into WTTB’s possession, if such is included in materials provided to WTTB to be printed. Any such information will solely be used for providing goods and services to the customer who provided the information.
3.4 WTTB will rarely, if ever provide personal information to third parties. The only circumstances where it will do so is to protect WTTB’s rights, where it is required in order to provide goods and services ordered by its customers, or where such disclosure is required by law.
3.3 WTTB does not currently, nor does it currently have plans in the future, to disclose personal information to any overseas recipient, though its websites and data storage facilities may be hosted overseas from time to time.
4. Direct Marketing
4.1 WTTB does not sell, trade or transfer personal information to third parties for the purposes of direct marketing.
4.2 WTTB may from time to time use personal information to notify individuals of changes to services provided to that individual, or to bring to that individual’s attention new or additional services which may be beneficial to them. All such communications will include an option for the recipient to opt out of receiving any future direct marketing.
5.1 WTTB is concerned with the security of your Personal information and is committed to taking reasonable steps to protect it from unauthorized access and use. To that end, WTTB has put in place appropriate physical, electronic and managerial policies and procedures to secure personal information. These policies and procedures include, but are not limited to:
(a) storing any electronic information on password protected and secure servers;
(b) ensuring any physical copies of personal information are kept in a secure area which is not open to unauthorised access;
(c) requiring WTTB employees to enter into confidentiality agreements requiring they ensure the security of personal information; and
(d) ensuring that any access to personal information by WTTB employees is limited to those employees with a need to know that information for the provision of services to the relevant individual;
5.2 Personal information may be retained for 7 years or such other period as required by taxation or other laws.
6. Accuracy of Personal Information
WTTB is committed to ensuring that all personal information held is accurate, complete and up-to-date. To that end WTTB may from time to time contact individuals directly for the purposes of verifying their information.
7. Access to and Correction of Personal information
7.1 Individuals have a right to know what of their personal information WTTB holds. Individuals may request this by contacting WTTB’s Privacy Officer by the following methods:
Phone: 1300 987 085
mail addressed to:
WTTB Print Pty Ltd
PO Box 63
Roseville NSW 2069
7.2 When requesting access or correction of personal information WTTB will require an individual to verify their identity by reference to their personal information. WTTB will attempt to respond to a request for access to personal information in a timely manner.
7.4 When a request for information is received, WTTB will endeavour to provide an accurate estimate of the time it may take to comply with the request, however, compliance with this timeframe is not guaranteed.
7.6 While WTTB will generally comply with an individual’s request for access to personal information about them, WTTB does have the right under the APP to refuse access in certain circumstances. In the event that access is refused WTTB will, where reasonable, provide reasons for the refusal, along with alternative methods which may allow access.
7.7 In addition to requesting access to personal information individuals may request that WTTB correct any personal information held about the individual. Once the individual’s identity has been verified WTTB will take reasonable steps to correct their personal information.
8. Anonymity and Pseudonymity
Where possible WTTB will allow individuals to deal with it on an anonymous basis, or by means of a pseudonym.
9.1 If an individual wishes to make a complaint about WTTB’s collection, use or disclosure of any personal information, or about any potential breach of an APP, the individual may contact the Privacy Officer by use of the contact details at the end of this document.
9.2 When making a complaint an individual should include as many details as possible, including the nature of the personal information concerned, how it is believed to have been misused, which APP is believed to have been breached (if relevant), the details of any WTTB employee or representative involved and any other information which may be relevant. The Privacy Officer may request additional information to enable the Privacy Officer to properly investigate the complaint and take such reparatory action as necessary.
9.3 Once a complaint is received the Privacy Officer will investigate the circumstances of the complaint and determine whether a misuse of personal information has occurred and if so how it may be rectified and whether/what action should be taken in relation to any WTTB employee or representative involved. WTTB will endeavour to keep the individual informed regarding the process of their complaint and any action taken.
9.4 Should an individual not be satisfied with WTTB’s handling of their complaint then WTTB will generally agree to the complaint being referred to mediation and/or arbitration. Should the matter remain unresolved then an individual is entitled to refer their matter to the Office of the Australian Information Commissioner.
Phone: 1300 987 085
mail addressed to:
WTTB Print Pty Ltd
PO Box 63
Roseville NSW 2069